Returns and Refund Policy
Last Updated: July 28, 2026

We hope you are completely satisfied with your purchase. If you are dissatisfied with your order in any way, we are here to help.

1. Return Period
Our return policy is valid for 30 days. If the delivery date of your purchase is more than 30 days ago, we regret that we will not be able to provide a refund or exchange.

2. Return Eligibility & Installation Warning (IMPORTANT)
To be eligible for a return, your item must meet the following strictly enforced conditions:

The item must be unused, uninstalled, and in exactly the same condition as when you received it.

The item must be in its original packaging.

For products with adhesive backing (e.g., double-sided tape): The protective film and adhesive backing must be completely intact and unpeeled.

(Note: We highly recommend you to "dry fit" the product on your vehicle to ensure proper fitment BEFORE peeling off the double-sided tape. Once the adhesive backing is removed, the product is considered installed, cannot be resold, and is strictly non-returnable.)

You must provide a receipt or proof of purchase (such as your order confirmation email).

Please do not send purchased items back to the manufacturer.

3. Non-Returnable Items
In some cases, we do not accept returns or only offer partial refunds (where applicable):

Any product that has been installed, modified, or has had its adhesive backing removed.

Any item that is not in its original condition, damaged, or missing parts will not be returned or exchanged unless the cause is our fault.

Items returned more than 30 days after receipt.

Clearance or final sale items.

4. Return Process
To return an item, please contact our customer service team at perluxis.store@gmail.com. Please provide your order number and reason for return. If the item arrives damaged or defective, we may request clear photos or videos.

Once your return request is approved, we will provide a specific return address and instructions. (Note: Do not return the package to the address on the shipping label without our confirmation, as this address may only be a dispatch facility, and we will be unable to process your refund.)

5. Return Shipping Costs
You are responsible for your return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original shipping cost (if any) will be deducted from your refund.

If your item is valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Refunds
Once we receive and verify your return, we will send you an email notification that we have received it. We will also inform you whether your refund request has been approved.

If your request is approved, your refund will be processed and the funds will be automatically returned to your credit card, PayPal, or the original payment method. The specific arrival time depends on your bank or payment service provider.

7. Late or Missing Refunds (If Applicable)
If you have not yet received your refund, please follow these steps:

Please check your bank account or PayPal balance again.

Please contact your credit card company; refunds may take some time to arrive.

Please contact your bank. Refunds usually take some processing time to arrive.

If you have completed all of these steps and still have not received your refund, please contact us via perluxis.store@gmail.com.

8. Exchanges (If Applicable)
We only exchange items if they are defective, arrive damaged, or we have shipped the wrong item. If you need to exchange for the same item, please email us at gzbbair@hotmail.com